There is a lead time associated with all diverts which is anything up to 2 hours. Most diverts do go live within 40 minutes.
1571 is a single analogue BT messaging service. If this is something that you would like applied to your line please contact your Account Manager who will be able to confirm pricing. The lead time for this order is 1 working day. If you would like a more enhanced voicemail which allows you to personalise your mailbox greeting then BT Call Minder would be more appropriate. This service is for single analogue lines only.
Analogue lines – 10 to 14 working days
ISDN2 Circuits – 2 to 4 weeks
ISDN30 Circuits – 6 to 8 weeks
Please note that these are guidelines only and vary according to area and availability.
Available as Contact Point, Contact Path and Contact Pro, Broadgate Telecom’s Inbound services need no capital outlay, can be set up on the network in minutes for maximum operational flexibility, and are incredibly easy to use.
The benefits of Inbound
Can be used with any number, anywhere, from any device – available on both geographic (01/02) and non-geographic (08/03) numbers and accessed through a secure user friendly website that can be accessed from any device
Easy to use – the entire service is designed to be jargon free, intuitive, and enables users to become very productive, very quickly
Immediate to set up – everything’s online and directly feeds into the network giving the ability to instantly create or make changes to call plans, announcements and other features
No capital outlay – no set up costs means that it can be funded out of operational spend, enabling quick decision making and implementation
Visit our Inbound Solutions page to find out more about how this could benefit your business.
Go into Settings and look for Email accounts. Select add new and choose the option that best suits your Email set up (whether it is work, personal or both).
If it’s a Work account, you will need to obtain the set up information from your IT department to complete or pass to them for completion.
If it’s a Personal account, then enter your credentials when prompted and follow the set up procedure – you may need to speak to your ISP for additional information.
On iPhone devices, go into the Settings and switch on Airplane Mode for a few seconds and then switch Airplane Mode off again. If this doesn’t work then go into Settings, General, scroll down to Reset and select Reset Network Settings only.
If neither of these works then try the SIM card in another handset where possible – if you then have signal it is most likely to be the handset that is at fault. Please contact us to discuss the warranty options.
If you have received a new SIM card with a new number, then generally we will have already dealt with the activation process and you may find it is already active when inserted into the handset.
Please note in either instance if you have placed the new SIM card in your device and it shows ‘No Service’ then please switch the handset Off and On again at regular intervals until service has resumed.
iPhones are supplied with the standard 12 month Apple Warranty and any faults or servicing needs during this time are directed to your nearest Apple Store, who will be able to diagnose and rectify or advise on a suitable resolution.
You should have received a Welcome Letter detailing the name and contact details of your Account Manager and these details are also included on your monthly invoice. Please contact our Customer Relations department who can confirm these details.
Fibre to the cabinet (FTTC) is the latest and fastest broadband solution for businesses. FTTC is being rolled out all over the country but whereas for ordinary “ADSL” broadband it was sufficient to know if your local exchange had been provisioned, with FTTC the cabinet that your line directly connects to also has to be fibre enabled. The easiest way to find out what is available to you now, or when you might be able to use this service is to contact us.
The lead times for a broadband installation can vary depending on the product and the solution you require. The normal installation time for a standard broadband connection is seven to ten working days however a fast-track service is sometimes available. Please contact your Account Manager for further details.
Customers must note that they must take responsibility for their own internal networks, servers and Static IP configurations.
Using a Broadgate Supplied Router:
We can supply you with a preconfigured router which will be preconfigured with your login details.
Using an alternative Router:
If you have purchased your own router, please follow the manufacturer’s instructions referring to the Account Details and Setup Information sheet included with the Welcome Letter we will send you.
If you choose not to receive our preconfigured router and need help in configuring your existing router, we would be happy to provide this service at our discounted rate. Please contact your Account Manager for further details.