Whether you have an analogue, digital or IP based system, fraudsters hack into your PBX/IP PBX, normally out of office hours, and gain access to your phone system in seconds. They use advanced software to crack passwords and bypass firewalls.
Once the system has been accessed, unauthorised and illegal calls are made to any location in the world. The stolen call time is passed off as legitimate call traffic in the form of calling cards and low-priced calling tariffs. In almost all cases there is a link to organised criminal gangs purporting to be legitimate businesses.
Often business are not made aware that they have been hacked until they receive telephone bills for what could be thousands of pounds.
Broadgate endeavours to lock down all systems that we install or maintain, but hacking and fraud technology is advancing all the time leading to a continuing rise in toll fraud.